Overview

Global cloud-based contact center market is expected to value over US $ 23 billion by 2026 end and observe a CAGR of 23.2% during the forecast period of 2019 to 2026. 

Cloud contact centers have developed as a vital step for businesses to adopt a systematic method that improves channels support, reporting and analytics performance,  and engagement to positively assist a consumer base where consumer preferences keep evolving. The challenge for businesses rests in determining a suitable cloud contact center solution to attain these goals.
Cloud-base infrastructure makes contact centers notably scalable and by adopting these solutions, businesses can save a colossal amount of operating costs, while tracking revenue leakage. 

 

                                       Global Cloud Based Contact Center

 

Cloud-Based Contact Center Market Segmentation

By Solution
+ Automatic Call Distribution (ACD)
+ Dialers 
+ Agent Performance Optimization (APO)
+ Computer Telephony Integration (CTI)
+ Interactive Voice Response (IVR)
+ Security 
+ Reporting and Analytics 
+ Others

By Services
+ Professional Services 
+ Managed Services

By Application 
+ Call Routing and Queuing 
+ Workforce Optimization
+ Chat Quality and Monitoring 
+ Data Integration and Recording 
+ Real-Time Decision Making 

By Deployment Type:
+ Private Cloud  
+ Public Cloud 
+ Hybrid Cloud

By Organization Size:
+ Small and Medium Enterprises
+ Large

By Vertical:
+ IT and Telecommunication
+ Manufacturing
+ Banking, Financial Services, and Insurance 
+ Healthcare and Life Sciences  
+ Consumer Goods and Retail 
+ Government and Public Sector 
+ Media and Entertainment 
+ Others 

By Region:
+ Europe 
+ North America 
+ APAC 
+ Latin America
+ Rest of World

Competitive Landscape: 
+ Tier 1 players- established companies in the market with a major market share 
+ Tier 2 players
+ Emerging players which are growing rapidly
+ New Entrants  

FutureWise Takeaways 
+ Growth prospects 
+ SWOT analysis
+ Key trends
+ Key data points affecting market growth 

Objectives of the Study:
+ To provide with an exhaustive analysis on the global cloud-based contact center market on the basis of the solution, service, application, deployment type, organization size, vertical, and region
+ To cater comprehensive information on factors impacting market growth (drivers, restraints, opportunities, and industry-specific restraints)
+ To evaluate and forecast micro-markets and the overall market 
+ To predict the market size, in key regions (along with countries)—North America, Europe, Asia Pacific, Latin America, and the Middle East.
+ To record evaluate and competitive landscape mapping- product launches, technological advancements, mergers and expansions
+ Profiling of companies to evaluate their market shares, strategies, financials and core competencies 

$3450

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What you get


  • Excel Dataset

  • Infographics

  • PDF Report

  • Market Overview

  • PowerPoint Presentation

What's included


  • Consumer Perception and Procurement

  • Competitive Analysis

  • What’s Next

  • Market Data Forecast

  • Risks and Opportunity Assessment

  • Market Trends and Dynamics