Published :
Tables : 25
Figures : 35
Category : Information & Communications Technology
No. of Pages : 220
Report Code : ICT1021
Cloud Based Contact Center Market Introduction Cloud based contact center market is expected to value over US $ 23 billion by 2027 end and observe a CAGR of 23.2% during the forecast period of 2020 to 2027. Cloud based contact centers have developed as a vital step for businesses to adopt a systematic method that improves channels support, reporting and analytics performance, and engagement to positively assist a consumer base where consumer preferences keep evolving. The challenge for businesses rests in determining a suitable cloud contact center solution to attain these goals. Cloud based infrastructure makes contact centers notably scalable and by adopting these solutions, businesses can save a colossal amount of operating costs, while tracking revenue leakage. Key Market Players are 8x8 Inc. (US), Cisco Systems (US), Genesys (US), Oracle (US) , Five9 (US), NewVoiceMedia (UK), Connect First (US), Aspect Software (US), NICE Ltd. (Israel) and 3CLogic (US) Market Segmentation By Solution Automatic Call Distribution (ACD) Dialers Agent Performance Optimization (APO) Computer Telephony Integration (CTI) (IVR)Interactive Voice Response Security Reporting and Analytics Others By Services Professional Services Managed Services By Application Call Routing and Queuing Workforce Optimization Chat Quality and Monitoring Data Integration and Recording Real-Time Decision Making By Deployment Type: Private Cloud Public Cloud Hybrid Cloud By Organization Size: Small and Medium Enterprises Large By Vertical: IT and Telecommunication Manufacturing Banking, Financial Services, and Insurance Healthcare and Life Sciences Consumer Goods and Retail Government and Public Sector Media and Entertainment Others By Region: Europe North America APAC Latin America Rest of World Competitive Landscape: Tier 1 players- established companies in the market with a major market share Tier 2 players Emerging players which are growing rapidly New Entrants FutureWise Takeaways Growth prospects SWOT analysis Key trends Key data points affecting market growth Objectives of the Study: To provide with an exhaustive analysis on cloud based contact center market on the basis of the solution, service, application, deployment type, organization size, vertical, and region To cater comprehensive information on factors impacting market growth (drivers, restraints, opportunities, and industry-specific restraints) To evaluate and forecast micro-markets and the overall market To predict the market size, in key regions (along with countries)—North America, Europe, Asia Pacific, Latin America, and the Middle East. To record evaluate and competitive landscape mapping- product launches, technological advancements, mergers and expansions Profiling of companies to evaluate their market shares, strategies, financials and core competencies
Cloud based contact center market is expected to value over US $ 23 billion by 2027 end and observe a CAGR of 23.2% during the forecast period of 2020 to 2027.
Cloud based contact centers have developed as a vital step for businesses to adopt a systematic method that improves channels support, reporting and analytics performance, and engagement to positively assist a consumer base where consumer preferences keep evolving. The challenge for businesses rests in determining a suitable cloud contact center solution to attain these goals.
Cloud based infrastructure makes contact centers notably scalable and by adopting these solutions, businesses can save a colossal amount of operating costs, while tracking revenue leakage.
Key Market Players are 8x8 Inc. (US), Cisco Systems (US), Genesys (US), Oracle (US) , Five9 (US), NewVoiceMedia (UK), Connect First (US), Aspect Software (US), NICE Ltd. (Israel) and 3CLogic (US)
Market Segmentation
By Solution
By Services
By Application
By Deployment Type:
By Organization Size:
By Vertical:
By Region:
Competitive Landscape:
FutureWise Takeaways
Objectives of the Study:
UK : +44 141 628 9353 US : +1 347 709 4931
OR
Excel Dataset
Infographics
PDF Report
Market Overview
PowerPoint Presentation
Consumer Perception and Procurement
Competitive Analysis
What’s Next
Market Data Forecast
Risks and Opportunity Assessment
Market Trends and Dynamics